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Product returns at

In the UK, there is a regulation called "Implementing Certain Provisions of the European Union Consumer Protection Act". This regulation establishes a list of goods of a certain quality that cannot be exchanged or returned, regardless of why they do not meet the consumer's needs.

The list of non-exchangeable and non-returnable goods includes medicines and products. For this reason, sports medicine products cannot be exchanged.

Our team is prepared to consider each case of exchange and return on an individual basis, to meet the customer's needs and to consider the possibility of return.